Some pieces of order KE-2060RM Pick & Place machine

About two weeks ago, we delivered out the KE-2060RM machine, now it have arrived at Vostochny port, and I sent Telex Release to our customer. Then the machine will be transport by train. To be honest, it's not easy to facilitate this transaction.

The first inquiry about the machine is from Dear Mr.A, who purchased some SMT spare parts from our company in the past years, the last time he bought one set KE750 Head ASSY for his partner, and they were very satisfied with it. Mr.A chat with me by mail occasionally, talk about freezing cold weather of Russia and...In Mid-November,2015, A told me that his partner planed to purchase 1 set JUKI SMT machine, they were interested in used working condition equipment such as KE2050, KE2060, KE2070, KE2080 and High-speed fitter FX-1. Our company is professional at JUKI SMT machine and spare parts, so I sent quotation of them to him very fast.

A few days later, after evaluated, A began to confirm details, such as photos, package, size and gross weight (Yes, the machine we confirm at the initial stage is not KE-2060RM. Why? The details to be showed in the following text), which took about half an month and more than a dozen emails. It's end of Nov, A sent an email and said, "Becky, I need your contacts, phone and the address in China.Our Chinese colleagues will address to you to make the transaction and to take away KE2060". It's a great news, meant customer were very interested in  this machine and plan to inspect the machine. So I sent my information with a good mood.

But I waited and waited, one week later, still no people contacted with me talk about the machine. So I emailed A, A is a is a very humorous people, he told me that he was hoping to get information from me, he thought that was still not reached in a while...Hope and wait your whole life ahead ...))) (People Russian proverb)  

Hahaha, yes, it's not easy to make a decision about a machine, so I let myself relax and wait news with patient.

Another one week later, A sent a message to me suddenly, "Dear Becky! I have news. I talked to the owner of the enterprise today. It postponed all purchases of the equipment for 2 months, we have a difficult economic situation. If by the end of February everything is good, we will return to conversation on purchases of KE2060 and other spare parts." Oh, my God! Who could know things after 2 months, plans always fall behind changes. But this is the fact, so I show my understand and comfort A, and chatted about the weather, Russia is very warm for December, about zero, snow thaws....It’s just a little cold in shenzhen.

Last ten days of Jan, an email came from a new ID (let us call him "X"),"Our customer ask us to buy from you KE-2060M.Please inform more details about KE-2060M.- cost, packing, insurance…We will start to prepare documents for carrier." In fact, signature of this message is as same as Mr. A, with company name, but Mr.A writing habits is different, I'm a little confused. But who cares this, so I sent details and mentioned Payment Term, it's time to communicate about it, the amount is a little big, usually our company accept T/T in advance. By the way, I told X we'll have a long spring holiday, if his colleague planed to visit our factory, pls grasp time.

But another week has past, I didn't receive any reply. What's wrong! We really will begin spring festival. I had to contact with Dear Mr.A, he told me "X" is not him, who should be a partner of the end customer, possibly now make the final decision. Oh, time was too tough  to close a bargain before our vacation, so I begun wait again and started my rare long holiday once a year.

Time is flying, especial the holidays. At 16th, Feb, the second day we came back to company, I got a call, "Hi, is that Becky? This is Miss S, I'm a forwarder for Russia..."  Usually with this title is sale people, so I say "Thank you, we have forwarder and cooperate for a long time" But her next sentence let me recover,"There is a machine KE-2060 need delivery, right?" "Oh, yes, yes" I changed my attitude and chat with her seriously.Then I told her customer still didn't deal with payment of the goods, and I didn't receive their new emails, could her help me convey this information.

Then one week later, X sent me a a very simple email, “Becky, Please send PI for KE-2060M. We have order on hand.”I was really excited, so I sent a PI to him immediately, and reminded X send bank slip to me after payment, selected read receipt, which is convenient for following up. The second day, X sent read receipt to me, and I found the PI be delivered into X's spam box, which may because it's the first time I sent attachment to him. But X didn't show any queries, so it's no problem.

Another 4~5 days later, X didn’t send bank slip to me in advance, but our account received one payment, the amount was very close to the payment of the machine, we confirmed it careful, which was from X’s company, 100% T/T in advance, it’s not a little money, but customer never show any mistrust, which may owe to our company’s good credit at oversea. I sent mail to X and told him this news. Then begun to arrange testing machine. When things came to here, we had to mention about our boss Mr.Lei, who is specialist at SMT industry. He found that there was another machine KE-2060RM just reached to our warehouse, which has updated system and worth to recommend. I sent this suggestion to X asap, the end customer was very happy to hear this news, so we confirmed again details and arranged the balance payment. Then everything is smoothly, tested and prepared machine KE-2060RM well, confirmed delivery time by sea, made full treatment of damp-proof and anti-corrosion, and forwarder arranged make wooden box,loaded container, delivered out.    

It's raining heavily on the day of shipment. But my colleague Mr.Huang still took many photos of the machine and sealing. Many thanks!

And I'm very grateful the kind support and infinite trust the customer and our boss gave me. Thank you very much.

    Now I negotiate Yamaha machine with an India factory, they already dealt with deposit. Looking forward to share with you the next time.

------Becky Su

ZK Electronic Technology Co.,Limited

becky@hysmt.cn